Delivery.
Every Solivagant artwork is dispatched from our London studio in a bespoke timber crate, custom-built around the canvas. We work exclusively with specialist fine-art carriers and every shipment is fully insured against loss or transit damage from door to door.
UK Delivery
Complimentary on every order within London. Works are hand-delivered by our white-glove team to the room of your choice. Typical transit is 7–14 working days from purchase, unless otherwise stated at checkout.
Once dispatched you will receive tracking details and, where applicable, a one-hour delivery window from our courier. For our own white-glove service our Client Services team will contact you to agree a convenient delivery date and confirm a four-hour window the evening before.
What to Expect
After you order. Every purchase is followed up by email to confirm the delivery timeline and answer any questions about payment, framing or installation.
Installation. If your piece is not ready to hang, we will leave it carefully wrapped for your installer. We can recommend trusted art installers in most regions — please let us know in advance if assistance is required.
Multiple items. Where possible we will combine multiple works into a single delivery; larger or more fragile pieces may be crated and dispatched individually.
Certificate of authenticity. Where a certificate exists for the work, it will be enclosed with your delivery.
Access. Please contact us before delivery to discuss any access considerations — narrow staircases, lifts, restricted parking, or remote locations.
Europe
Door delivery via specialist fine-art carriers (DHL, and on occasion TNT or other trusted partners). Typical transit is 7–10 working days. Shipping and any applicable duties are calculated at checkout based on the destination address.
United States & Worldwide
Air freight with destination-country white-glove handling. Typical transit is 10–20 working days. Shipping is quoted at checkout for supported destinations including the United States, Canada, the UAE, Japan and Australia.
If your country is not listed at checkout, please contact us — we ship to almost every destination in the world and will be glad to arrange a bespoke quotation.
Customs, Duties & Taxes
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs fees and other local charges. Where supported, these are shown transparently at checkout; otherwise they will be due before delivery and are the recipient's responsibility.
We act as the exporter of record and will assist with customs paperwork wherever possible, but we cannot predict or control all such charges. We recommend checking import rules in your delivery country before ordering.
Returns & Damage in Transit
Every work is original and sold as a single edition, but we want you to be completely delighted. You have 14 days from delivery to contact us to arrange a return free of charge within the UK; for international returns please contact our Client Services team.
If your order arrives damaged, please retain all original packaging and notify us immediately so we can arrange a replacement, restoration or refund.
Contact
Our Client Services team is available Monday to Friday, 9:00am–6:00pm, and Saturdays 10am–5pm. For any delivery question or bespoke shipping request, please get in touch via the contact page.